Shipping Policy

From Suria to your research workflow.

Shipping Area

Contiguous United States.

At this time, Suria ships only within the contiguous United States. Alaska, Hawaii, Puerto Rico, APO/FPO addresses, other U.S. territories, and international destinations are not currently supported. Shipping availability may expand in the future.

Order Processing

Typically 1–2 business days.

Orders are typically processed within 1–2 business days. Standard fulfillment occurs Monday through Friday, excluding holidays. Saturday fulfillment may occasionally occur but is not guaranteed.

Processing time refers to how long it takes Suria to prepare and ship your order, and is separate from carrier transit time — the time it takes the shipment to travel to you once it leaves our facility.

Carrier & Shipping Service

USPS Ground Advantage, by default.

Suria's default standard shipping service is USPS Ground Advantage. FedEx may be used as an alternative or expedited carrier when appropriate, at Suria's discretion; it is not currently a customer-selectable option at checkout.

Shipping Costs

$9.95, or free at $200.

Standard shipping is $9.95 for orders with a merchandise subtotal below $200.

Orders with a merchandise subtotal of $200 or more receive complimentary standard shipping.

Signature Confirmation

Included at $300, at no extra cost.

Orders with a merchandise subtotal of $300 or more require USPS Signature Confirmation upon delivery. This is included at no additional charge — Suria absorbs this cost, and customers are not charged a separate signature fee.

Suria Delivery Protection

Optional coverage for carrier problems.

At checkout, orders may include optional Suria Delivery Protection — a merchant-managed program covering qualifying carrier loss, damage, or misdelivery. Orders of $200 or more include Delivery Protection at no additional cost.

Full program details, pricing, and what qualifies are available on our Suria Delivery Protection page.

Tracking & Notifications

Sent when an order ships.

When an order is marked shipped, Suria sends shipment and tracking information using the contact information associated with the order. Additional order-status notifications may also be sent as fulfillment progresses.

Shipping Address

Accuracy is the customer's responsibility.

Customers are responsible for providing a complete and accurate shipping address.

Customers should contact Suria as quickly as possible if an address correction is needed before shipment.

Suria cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.

Delivery Estimates & Carrier Delays

Estimates, not guarantees.

Carrier transit estimates are estimates and may be affected by weather, holidays, carrier operations and other circumstances outside Suria's direct control.

Damaged Shipments

Please contact us and retain all materials.

Customers receiving a visibly damaged shipment or damaged product should contact Suria promptly and retain the product, packaging and shipping materials.

Suria may request photographs or other information needed to evaluate the issue.

Missing, Lost, or Undelivered Packages

We will investigate promptly.

Customers should contact Suria if tracking indicates a delivery problem, a shipment appears to be lost, or a package is marked as delivered but has not been received.

Suria will review the circumstances and available carrier information, which may include a delivery confirmation record, before determining the appropriate resolution.

Storage & Temperature

Per the product's own specification.

Storage information should be based on the specifications associated with the individual research product.

Questions

We're here.

For shipping questions, please reach out via our Contact page.