Straightforward help when an order isn’t right.

Because of the nature, handling requirements and chain-of-custody considerations associated with research compounds, Suria generally cannot accept returns of research products after delivery.

If Suria makes a fulfillment error — the wrong product, the wrong strength, an item missing due to our error, or a shipment sent to an address different from the one you submitted because of our error — we correct it at Suria's expense.

This applies regardless of whether Suria Delivery Protection was purchased. Delivery Protection is never required for Suria to correct its own mistake.

Problems that occur after a shipment leaves our facility — loss in transit, transit damage, misdelivery, or theft after delivery — are handled differently depending on whether your order included Suria Delivery Protection.

Orders with Suria Delivery Protection (purchased, or complimentary on orders of $200 or more) are eligible for our enhanced replacement/refund process for qualifying carrier problems, subject to investigation.

Orders that declined Delivery Protection do not receive this enhanced guarantee, and customers may need to pursue available remedies directly with the carrier. Suria will still provide reasonable information or assistance where appropriate. This does not waive any consumer or payment rights you may otherwise have.

Full program details, including what qualifies and how claims are handled, are available on our Suria Delivery Protection page.

For broken, leaking, or damaged products, wrong product or strength, missing items, or visible shipment damage, please contact Suria within 48 hours of the carrier-recorded delivery time.

Suria retains reasonable discretion for unusual circumstances rather than treating this window as an automatic denial in every situation.

Where applicable, please provide your order number along with clear photos of the outer shipping package, the shipping label, the affected product, and the internal packaging.

Please retain the shipping package, internal packaging, and affected materials until your claim is resolved, as carrier inspection may be required.

When replacement merchandise is reasonably available, Suria replaces the qualifying affected merchandise and covers the shipping cost for the replacement.

If replacement is not reasonably available, Suria refunds the affected merchandise.

For a single damaged item within an otherwise successful order, Suria remedies the affected item rather than the full order.

If an entire qualifying protected shipment fails and replacement is not reasonably possible, Suria refunds the affected merchandise along with the original standard shipping charge actually paid.

If only one item within an otherwise successfully delivered order is refunded because replacement is unavailable, the affected merchandise is refunded, but the original outbound shipping charge is not.

If your order received complimentary shipping, there is no outbound shipping charge to refund.

Customers may request cancellation before an order enters fulfillment. If Suria can stop the order before it is packed or committed to shipment, we will cancel it and issue the appropriate refund.

Once fulfillment has begun or the shipment has been committed to the carrier, cancellation is no longer guaranteed. Once shipped, our standard research-use, non-returnable policy applies.

If Suria cancels an order for reasons such as inventory availability, a pricing error, a compliance concern, or an inability to fulfill, the amount collected for the canceled portion is refunded.

Approved refunds will generally be returned through the original or applicable payment method where possible.

Processing times may depend on the payment provider or financial institution.

If you experience a legitimate order problem, we encourage you to contact Suria so there is an opportunity to investigate and resolve the issue directly.

Reach out via our Contact page.